Product returns are accepted ONLY after prior consultation with the online store www.mokka.coffee (either by email at info@mokka.coffee or by phone at +30 (210) 321 6892 and EXCLUSIVELY for products purchased from the online store itself.

Returns must be made within 14 days of the date your order was received by the shipping company, and the products must be in perfect condition in their original packaging. Used products cannot be returned.

The return must be accompanied by a copy of the Retail Sales Receipt.

Upon return of the product, we may either credit your account for future use within 30 days or issue a refund via bank transfer (within 30 days) from the date we receive the return. In the latter case, it is necessary to include a cover note with the returned package stating your account number, the bank’s IBAN, and the bank to which you wish the funds to be refunded, or to notify us of this information via email.

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